Help & Frequently Asked Questions
Here are answers to our most frequently asked questions, and ways to get in touch if you need additional support from our audience services team.
Membership
- Make a donation online, or call 802-654-3665.
- You can mail a check payable to Vermont Public to 365 Troy Ave., Colchester, VT 05446
- Update your existing sustaining membership.
- Learn about other ways to support Vermont Public
- Can I make a gift if I'm Canadian? Learn more about Canadian support here.
- If you have further questions concerning your membership, please email membership@vermontpublic.org or call 802-654-3665.
Business Sponsorship
If you are interested in sponsoring Vermont Public, learn more here, email sponsorship@vermontpublic.org or call 800-639-2192 and select option 6.
Programming help
- What's Vermont PBS Passport, how do I log in, and how do I use it? Find all our answers on our Passport Help page
- What program was I watching or listening to? When is my favorite show on? Check our Radio schedule| TV schedule | Classical schedule.
- What was that song I just heard on the radio? Find playlists for music programs here.
- How can I watch Vermont Public in Canada? Learn how to access Vermont Public from Canada here.
News help
- Have a question or comment about an NPR news story or program? Get in touch with NPR.
- Where can I find a local story I just heard? Check out our local coverage, or listen to our latest newscast.
- Submit an anonymous news tip here.
- Submit a question or a story idea to our reporters.
Vermont Edition
To contact Vermont Edition, email us at vermontedition@vermontpublic.org, tweet us @vermontedition or call during our live program at 800-639-2211.
Reception help
I lost radio reception suddenly—was that just me? Check our station status page.
- Trying to improve your radio reception? Check out our Guide To Good Reception.
- How do I re-scan on my TV? Find rescan resources here.
- Report a reception issue here, or call 800-639-2192 and select option 3.
Digital help
- How does "signing in" to the Vermont Public website work?
- I want to listen or watch online. Learn how to stream radio here. Learn how to stream TV here.
- How does the Replay stream work? Find more information here.
- I'm having trouble listening on my smart speaker. Find smart speaker commands here.
How can I contact Vermont Public?
If you would like additional help, please see our Contact Us page.