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Faced with losing their jobs, even the most hesitant are getting vaccinated

Margaret Applegate (in yellow scarf), a United Airlines customer service agent, is accompanied by Lori Augustine, vice president of United's San Francisco hub, as Applegate gets a COVID-19 vaccine in September, ahead of United's mandated deadline.
Sam Almira
United Airlines
Margaret Applegate (in yellow scarf), a United Airlines customer service agent, is accompanied by Lori Augustine, vice president of United's San Francisco hub, as Applegate gets a COVID-19 vaccine in September, ahead of United's mandated deadline.

In the quest to get more Americans vaccinated, one thing is becoming increasingly clear: Vaccine mandates work.

Nowhere is that more apparent than at United Airlines.

On Aug. 6, United became the first U.S. airline to tell its workers to get vaccinated against COVID-19 if they wanted to keep their jobs.

The announcement was deeply unsettling for Margaret Applegate, a San Francisco-based customer service agent with United for 29 years. She was proud of how United had handled the pandemic up until then — the lengths the airline had gone to keep workers and customers safe, even partnering with Clorox on cleaning and disinfecting.

Now, she no longer felt so proud.

Applegate, who is 57, had not gotten vaccinated. Like many people, she was scared. She'd heard from friends in the U.S. and abroad about bad reactions to the shots, and she was worried the vaccine could exacerbate her heart condition.

She was also uneasy with how quickly the COVID-19 vaccines had been developed and authorized for use.

"I thought that was a little bit too rushed. It just felt too rushed," she says.

Still, she wrestled with what to do. She was troubled by the death of a coworker from COVID-19 and the diminished health of another coworker who'd been hospitalized with the virus and survived. She recognized the vaccine mandate as her company's final push to keep employees safe.

Deciding to get vaccinated involves getting the opinions of people you trust

With United's deadline approaching, Applegate finally settled on the Johnson & Johnson vaccine. She reasoned that the technology behind the J&J shot was more established than the mRNA technology behind the Pfizer and Moderna vaccines.

Even then, she remained highly conflicted. She spoke with her doctor and her children, one of whom is a cancer researcher. The day before her appointment, Applegate connected with Lori Augustine, a former customer service agent who rose through the ranks to become a vice president at United. Though they are roughly the same age, Applegate thinks of her as motherly, someone whose opinion she trusts.

Sensing Applegate's lingering hesitation about the vaccine, Augustine did what a mother would do. She offered to take her to the appointment.

"When she offered, I could not really say no," says Applegate. "She genuinely cared."

The next day, with Augustine at her side, Applegate became one of the 99.5% of United employees who have gotten vaccinated, not counting the roughly 2,000 who have applied for religious or medical exemptions.

Across industries, vaccine mandates are delivering results

Elsewhere, other employers also report success with mandates. Tyson Foods, New York City schools, major hospital systems in Maine and the NBA are among those with vaccination rates topping 90%.

After being denied a religious exemption, Golden State Warriors forward Andrew Wiggins reluctantly went for the Johnson & Johnson vaccine.

"The only options [were] to get vaccinated or not play in the NBA," said Wiggins at a press conference, sharing that it was a tough decision. "Hopefully, it works out in the long run, and in 10 years, I'm still healthy."

Even in places where there is not yet a vaccine mandate, just the anticipation of one seems to be having an effect.

Andre Bastian works as a federal contractor, guarding a prominent government building in Washington, D.C. After a slow start and a lot of opposition, almost all of his coworkers are now vaccinated. Under President Biden's executive order, federal contractors must be vaccinated by Dec. 8.

"What it really comes down to is money," says Bastian, a former Marine, noting that private security pays well, leading even the most skeptical to "just bite the bullet and do it."

At United, Margaret Applegate is relieved to have the decision behind her. She wasn't ready to quit her job. She is loved by customers, who give her rave reviews. She, in turn, loves the challenge.

"I was planning on still going strong, maybe even at 70 if I can," she says.

Copyright 2021 NPR. To see more, visit

Andrea Hsu is NPR's labor and workplace correspondent.
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