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Their Service Entitles Them To Low-Cost Loans. But Veterans Often Pay More

John and Mary Jane Forr stand outside their home in Punta Gorda, Fla. Forr, a retired Marine Corps colonel, discovered he could save $2,500 a year by shopping around for a lower-rate mortgage.
Eve Edelheit for NPR
John and Mary Jane Forr stand outside their home in Punta Gorda, Fla. Forr, a retired Marine Corps colonel, discovered he could save $2,500 a year by shopping around for a lower-rate mortgage.

At the start of the year, John Forr saw interest rates falling and figured it was a good time to refinance the mortgage on his house in Punta Gorda, Fla. Forr is a retired Marine Corps colonel. He served for 27 years.

He wanted to get a VA loan — backed by the U.S. Department of Veterans Affairs — because he knew he was supposed to be able to get a better deal on the interest rate and other terms. Those are perks offered to vets and service members for their service.

But a new study finds that the rates charged on VA loans vary widely and that veterans like Forr often pay more than they should for their mortgages. That can end up costing them tens of thousands more over the life of the loan.

Forr started calling around. He says Quicken Loans and Loan Depot told him they could offer him a rate around 3.75%. That was lower than the rate he had at the time. He says he was just about to do the deal with Loan Depot when he happened to see an ad for a VA loan through a company called Own Up.

"They just popped up on Facebook one day, you know, I was probably looking at the grandkids or something. And I just clicked on the Facebook ad," Forr says. He went through Own Up and says he paid lower fees and got more than a full percentage point lower on the rate: 2.625%.

On his $330,000 loan, that means about $2,500 a year in lower payments compared to what Quicken Loans and Loan Depot were offering. He says when he told those lenders about the better deal, they then offered him a much lower rate.

"I was shocked that they didn't just tell me outright what the best rate was," Forr says. He thought as a veteran, with a loan backed by the VA, that's how it would work.

"I was shocked that they didn't just tell me outright what the best rate was," John Forr says.
/ Eve Edelheit for NPR
Eve Edelheit for NPR
"I was shocked that they didn't just tell me outright what the best rate was," John Forr says.

A lot of veterans assume the same thing, according to Patrick Boyaggi, the CEO of Own Up. It's a new company that helps people find a good deal on home loans through a group of lenders.

And today, on Veterans Day, his company is releasing a study that finds a wide disparity in VA loan rates from different lenders.

Boyaggi says that, like Forr, many veterans think they're supposed to get a special deal on a VA loan, and so many don't shop around. But he says, while these loans are backed by the VA, they're made by private companies. And he says some lenders will hit people with a much costlier and worse deal than they qualify for.

"And they're veterans," Boyaggi says. "To sit there and think to yourself that this person who served our country is now going to get taken advantage of and they had no clue, they had no idea."

The Own Up study examined federal lending data for the top 20 lenders for VA loans in the U.S., and looked at the annual percentage rate the companies offered on all the loans they made in 2019.

"When we looked at the spread, candidly, we were quite surprised that it was as wide as it was," Boyaggi says. "The best lenders and the worst lenders were so far apart from one another."

The study found Navy Federal Credit Union offered the lowest rates. At the high end was a lender called New Day USA, which sponsors the Army-Navy football game. New Day's TV ads, featuring plenty of American flags, say that it wants to "do whatever is best for the individual service person."

But the study found on average, New Day's APR was 1.25 percentage points higher compared to Navy Federal. Over the life of a $300,000, 30-year loan, that's more than $70,000 in additional interest payments.

In a statement, New Day said its goal is "to assist servicemembers and veterans to receive the benefits that they so rightly deserve." The company added, "we take great pride in our important work. Serving veterans is at the core of all we do."

New Day also claimed that the study "has a serious flaw." The company said that's because the study lumped different types of VA loans together, such as purchase loans with cash-out refinances.

But lending watchdogs are skeptical of that explanation. Mike Calhoun, president of the nonprofit Center for Responsible Lending, says the study's methodology is sound. "The information from this lender does not explain why their borrowers are being charged so much more than other lenders are charging their VA borrowers," he said.

The study also found similar cost disparities when it looked only at a single VA loan category such as cash-out refinances.

It found that Quicken Loans and Loan Depot both charged borrowers about the average APR that Americans paid on mortgages in 2019.

Quicken Loans' Rocket Mortgage said in a statement that it's "very hard to make accurate comparisons of rates offered to different clients, from different lenders, at different points in time," and that the company goes "above and beyond to provide the best client experience in the industry."

Calhoun and Boyaggi both say the big takeaway from the Own Up study is that people need to shop around and find the best rate they can, and negotiate for the best rate. If you don't, Boyaggi says, "it could be one of the most costly mistakes you make in your financial life."

Editor's note: Quicken and Loan Depot are recent financial supporters of NPR.

Copyright 2021 NPR. To see more, visit

NPR correspondent Chris Arnold is based in Boston. His reports are heard regularly on NPR's award-winning newsmagazines Morning Edition, All Things Considered, and Weekend Edition. He joined NPR in 1996 and was based in San Francisco before moving to Boston in 2001.
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