At VPR we strive to give you a variety of ways to listen wherever you are, and streaming is one of the easiest ways to listen to VPR content through your PC, laptop or mobile device while at home or on the go. If your stream isn’t functioning properly, here are a few common issues and questions with answers to help you get back to listening to your favorite programs.
My stream is cutting in and out, or is taking a long time to buffer.
Your Internet connection may not be functioning at its top speed. There are certain times of the day (getting ready for work in the morning, downtime before dinner) when many people are trying to load content which can slow your Internet connection. Depending on time and conditions, listeners with high-speed Internet or cable broadband can usually listen to the higher bit rate streams, such as 64k, 96k and 128k. Listeners on DSL and satellite should start with the 64k stream options. If you have a dial-up connection, you may be limited to the 24k streams. Try streams of different bit rates to find the best listening experience for your device and connection. If you experience poor performance with a stream that is usually reliable, try the lower bit rate option temporarily.
The streaming page is producing an error message. What do I do?
First, make sure your browser is up to date. Sometimes an outdated browser will fail to recognize the newer technology on the audio player. Usually updating your browser will take care of the problem!
Once you’ve checked to see if you’re up to date, try accessing the streams from here.
Alternatively, try accessing the stream from a different browser to see if that helps.
The audio player says my Flash is out of date.
You’ll have to update your Flash in order for the stream to start working properly again. Follow the link provided, and once installed the stream should begin to play.
Why did you get rid of the old audio player?
With technology advancing, VPR’s stream had to move forward as well. Many Internet browsers simply don’t support the old audio player anymore, so we had to update it to allow the greatest number of listeners to be able to listen online.
If you’re still having problems, or have any questions, please feel free to contact us here.
